Replacement guarantee: Caselyt offers a 7-day replacement guarantee only if the issue is caused by them (e.g., defective or damaged product, wrong design printed, or the wrong phone model sent)
If you receive a defective or unusable product, you can request a replacement within 7 days of delivery
Return Eligibility
You may request a return if:
The item is damaged or defective
You received the wrong product
The product has a manufacturing defect
To be eligible:
The request must be made within 7 days of delivery
The item must be unused and in original condition
All original packaging, tags, and accessories must be included
Proof of purchase (order ID) is required
2. Non-Returnable Items
We do not accept returns for:
Used or worn products
Products damaged due to misuse
Items without original packaging
Customized or personalized products (if applicable)
Clearance / sale items (if marked non-returnable)
3. Refund Policy
Once your return is received and inspected:
Approved refunds will be processed within 5–7 business days
Refunds will be credited to the original payment method
Shipping charges (if any) are non-refundable
If the refund is delayed, please check with your bank or payment provider.
4. Replacement Policy
We offer a replacement in case of:
Damaged item
Incorrect product delivered
Manufacturing defect
Replacement requests must be raised within 7 days of delivery with clear photos or videos as proof.
5. Return Shipping
If the return is due to our error (wrong/damaged product), we cover the return shipping cost.
If the return is for other approved reasons, the customer may be responsible for return shipping charges.
6. How to Initiate a Return
To request a return or replacement, contact us at:
📧 [your email address]
Please include:
Order number
Clear images/video of the product
Reason for return
Our team will respond within 24–48 hours.
7. Cancellation Policy
Orders can be cancelled within 12 hours of placing the order.
Once shipped, cancellation is not possible.
8. Contact Us
For any questions regarding returns or refunds:
Caszoid
Email: [your email]
Phone: [your phone number]
If you tell me:
📦 What products Caszoid sells (phone cases? apparel? accessories?)
📍 Whether you ship only in India or internationally
I can customize this to be more legally aligned and conversion-friendly for your store.